Colleagues from Private Clients and Investment Banking Clients cooperate in advising clients, offering a full breadth of advisory services for transformational moments. Often, these services strengthen each other, which is a unique selling point for the client. Lotte believes their collaboration helps them grow as professionals. "We make it a success by understanding our colleagues’ qualities, services and added value. It broadens our horizons." 

 

The teams have intensified their collaboration in recent years. Hendrik says: "We’ve worked hard to understand our client base and our prospects, and that’s meant we’ve built a very successful working relationship. The better we understand each other's modus operandi, the better we work together." 

 

Today, this mutual understanding is baked into the organisational structure, for instance through regular commercial strategising and the Private Banking Academy, where new colleagues learn about investment banking services. As Lotte explains: "We have many informal ambassadors who share successes stemming from their cooperation across the organisation and create pride in our shared work." 

 

Lotte moved from Investment Banking Clients to Private Clients Netherlands, bringing a lot of relevant experience. In her current role, she’s able to connect clients with a full range of services by collaborating with other teams, including Hendrik’s. 

 

These specialist services, such as those offered by Corporate Finance, help to strengthen relationships with private clients. "We make it possible to access multiple services from one provider, which offers clients discretion as they don't have to explain their situation over and over again," says Hendrik. 

 

Lotte emphasises this benefit: "If, for example, an entrepreneur sells their business and becomes a private client for wealth management services, they don’t need to work with a different team. They retain the same relationship with their banker and we can cater to all their needs by working together."