Expert Third Party Monitoring Solutions

You will join the Third Party Monitoring team, which focuses on external asset managers and service providers appointed by our fiduciary clients to manage and administer their assets. The team plays an important role in onboarding new clients with service providers, monitoring operational set-ups and driving continuous improvement.

In this Expert role, you are the key link between Van Lanschot Kempen’s internal stakeholders, including Fiduciary Management, Portfolio Management, Manager Research and Selection, Data Management and various other departments, and our external service providers. You represent the interests of clients and internal stakeholders, safeguard service levels and proactively identify opportunities, including AI-driven improvements, to further enhance existing processes.

The role and responsibilities

In this role, you manage interactions with external parties on behalf of our clients, enabling them to focus on their strategic priorities. Reporting to clients on the performance of service providers and related activities is an important part of the role.

In addition, your responsibilities include:

• Acting as the link between internal stakeholders, external asset managers and service providers on operational topics.

• Serving as the first point of contact for service providers on behalf of our fiduciary clients.

• Coordinating the onboarding of new clients and required services with custodians and investment administrators.

• Managing relationships with service providers through service calls, service reviews, KPI monitoring, SLA maintenance, incident management and escalation.

• Supporting WTP TOM integrations and ensuring that changes in laws and regulations are reflected in our services.

• Identifying and exploring AI use cases to improve service provider monitoring, reporting and oversight processes.

• Leading functional teams and/or projects where needed and acting as a trusted sparring partner for less experienced colleagues.

Your talents

Energetic, responsible and entrepreneurial. That is how we can best describe you in the role of Expert Third Party Monitoring Solutions. You feel comfortable solving complex issues, bring a fresh perspective to existing solutions and ask the right critical questions. You share your vision with confidence and dare to take a stand when needed. You enjoy working in a professional organisation with short lines of communication, where you can make a meaningful contribution in a dynamic environment. Building and maintaining strong relationships comes naturally to you, both with external partners and internal stakeholders. You work independently, take ownership and remain focused when priorities shift. 

In addition, you have:

• Extensive experience, preferably at least 10 years, in operations within institutional asset management and/or at a custodian.

• A completed financial bachelor’s or master’s degree, a relevant higher professional education qualification or equivalent professional experience.

• Demonstrable affinity with fiduciary management and investment solutions for pension funds and insurers.

• Knowledge of and experience with the WTP value chain, combined with a good understanding of relevant market developments, particularly in the pension fund sector.

• Confidence in assessing and applying new AI tools relevant to your field of expertise.

• A good command of both Dutch and English, spoken and written.

Move ahead at Van Lanschot Kempen

Investing in a more future-oriented, sustainable and data-driven way for a variety of clients. Both nationally and internationally. With nearly 300 years of experience, we make this ambition a reality at Van Lanschot Kempen. We do this together with around 2,300 colleagues across a wide range of areas of expertise. 

The degree of innovation and agility of an organisation also depends on the diversity of its people. Our differences make us stronger together. We foster an inclusive working environment where all colleagues feel at home. With us, you can be yourself. And we are proud of that. 

Curious about the stories of colleagues and how they experience working at Van Lanschot Kempen? Go to People & Projects and find out more! Or listen to our Podcast series to hear what our colleagues have to say.