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Den Bosch 32 - 40 hoursBachelor HBO

Process Optimization Specialist (Workflow Developer)

Create your own future

In this role, you will be able to create solutions that allow our (commercial) colleagues to work more efficiently and thereby (indirectly) enhance customer experience. As a Process Optimization Specialist (Workflow Developer), you have considerable influence to develop workflows that directly improve the functional efficiency of the processes within our CRM system (Matrix). Colleagues from the Netherlands, Belgium, Evi, and the independent wealth manager services are dependent upon Matrix for their daily work in servicing their clients.


That is what you will use your talents for as a PProcess Optimization Specialist (Workflow Developer) at Van Lanschot Kempen. Your work consists of gathering requirements from our stakeholders, analyzing those requirements, and devising solutions within our current capabilities. Currently, we only use Matrix for our Private Banking clients, but your role as a Workflow Developer is forward-thinking and always seeking opportunities for improvement. Your keen eye will proactively identify and analyze future process enhancements, ensuring that the processes within Matrix are continuously improving and leading to more efficiency.


You have the following responsibilities:

  • Develop new workflows using the workflow engine of our CRM system, Matrix.
  • Automate and standardize business processes in conjunction with our Enterprise Content Management system and other core business applications.
  • Proactively identify and analyze future process improvements.

Your talents

Communicative, accurate, and focused. That's how we can best describe you as a Process Optimization Specialist (Workflow Developer). Talents that you use to guide our customers every day through a constantly changing world. By thinking further and asking questions. And all will be well if you are proactive in identifying process improvements and have a strong drive to develop yourself in workflow processing and CRM systems.


In addition:


  • At least one year of programming experience in SQL;
  • You communicate well within a broad stakeholder field;
  • Experience with workflow and/or CRM products would be a plus, but being eager to receive training on it is equally relevant;
  • Good knowledge of the English and Dutch languages, both spoken and written.

Move ahead at Van Lanschot Kempen

Investing in a more future-oriented, sustainable, and data-driven way with various clients. Both nationally and internationally. With over 300 years of experience, we make this ambition a reality at Van Lanschot Kempen. We do this with some 1,700 colleagues in various fields of expertise.


The Matrix & Document Management department is part of the Digital, Advanced Analytics & Technology (DAAT) cluster. DAAT consists of more than 400 employees, who have a central role within the organisation. With the DAAT departments we are building a world-class wealth management technology platform.


The Matrix & Document Management team exists of analysts, developers, business representatives, and functional administrators who have various areas of focus, such as financing, savings, CRM, and document management. The team consists of 15 individuals, and in your daily tasks, you will have close contact with the Product Management Investment, Financing departments, and Customer Administration department.


An organisation's degree of innovation and agility also depends on the diversity of its workforce. Our differences make us stronger together. We promote an inclusive work environment where all colleagues feel at home. With us, you can be yourself. And we are proud of that.


Curious about the stories of colleagues and how they experience working at Van Lanschot Kempen? Go to People & Projects and find out more!

Turning talent into value!

That's what we do! The fact is, if you add value, you can expect the same from us in return. A good work-life balance with our 'hybrid way of working' is a good example of this. As a Process Optimization Specialist (Workflow Developer), you will also be given:

  • a gross monthly salary between € 3.500,- and € 4.200,- appropriate to your knowledge and experience.
  • a flexible budget of 19.47% of your gross salary (containing a 13th month, 8% holiday allowance & 7 extra legal leave days) You can utilize this by buying a bike, monthly gym membership, but also to save up for a sabbatical! It’s also possible to get the full budget paid out at any moment in the year;
  • the opportunity to strengthen your career with a training budget and participation in our learning platform with various opportunities for additional training, courses, e-learning and seminars.
  • 27 leave days of which 7 are part of the flexible budget;
  • a market competitive pension scheme. The exact contribution is based on your salary and age, generally, most people can expect around 20% contribution, which 4% is employee contribution;
  • flexible working hours; You will come to the office for team meetings or brainstorming sessions and otherwise work from home by mutual agreement.


And we have many other employment benefits ready for you. Discover all the benefits of working at Van Lanschot Kempen.

Working on tomorrow's capital

Just the vacancy you were looking for? Please contact us.

Do you have any questions about the recruitment process? Please get in touch with Jessica Martins, Campus Recruiter, on +31 (0)6 57683187 or at

point of contact

Jessica Martins


+31 6 57 68 31 87

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Our expertises
  • Equities
  • Investment Management
  • Private Banking
  • Corporate Finance

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